Abstract
The
study aimed to investigate at the external factors affecting elderly day care
centers after COVID-19 crisis in Bangkok, Thailand. The research method used
was qualitative research, which included a review of the literature and
in-depth interviews with three groups of stakeholders in Bangkok: two officers
from the government sector, two elderly day care center owners and three
caregivers from the private sector and three elderlies and two family members
from the community sector. The semi-structured interview questions were
open-ended and validated by two experts. The researcher then utilized the content
analysis, case study research and PESTLE analysis techniques to examine the
factor. Results showed the three perspectives (the government sector, the private
sector, and the community sector). The factors that impact elderly care centers
vary among different groups of individuals, with the government and private
sectors having contrasting approaches. The government has implemented various
measures to control the standards of elderly care centers and manage the spread
of COVID-19. However, the private sector prioritizes business expansion and
service provision, often neglecting government standards. This contrasts with
the public sector, which values diverse factors such as standards for care
centers, caregiver qualifications, disease control measures, service fees,
convenience and the quality of services provided by the centers. In conclusion,
elderly day care centers can better adapt to the challenges posed by the
COVID-19 crisis and provide improved care for the elderly by enhancing
affordability and integrating technology. Government should focus on improving
certification standards and creating supportive living environments for the
elderly.
Keywords: Elderly day care,
COVID-19, PESTLE analysis